REFUND POLICY
Refund Policy
Merchandise Return and Refund Policy
At House Heads Picnic, we strive to ensure your complete satisfaction with every purchase. However, we understand that there may be occasions where you may need to return a product. Please review our return and refund policy below:
1. Returns
1.1 Eligibility: We accept returns for items that are unused, unworn, and in their original condition within 30 days from the date of purchase.
1.2 Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team immediately to arrange for a return or exchange. We will cover all return shipping costs for damaged or defective items.
1.3 Non-Returnable Items: Certain items such as Consumables, Custom, and personalized items are non-returnable and are not eligible for return unless they are damaged or defective upon arrival.
1.4 Return Process: To initiate a return, please contact our customer service team at househeadspicnic @gmail.com.. Our team will provide you with a Return Authorization (RA) number and further instructions on how to return the item.
1.5 Return Shipping: Customers are responsible for return shipping costs unless the item is damaged or defective.
2. REFUNDS
2.1 Refund Method: Refunds will be issued in the original form of payment. Please allow [number of days] business days for the refund to reflect in your account once the returned item is received and inspected.
2.2 Restocking Fee: A restocking fee may apply to certain returns. The fee, if applicable, will be deducted from the refund amount.
2.3 Refund Exceptions: Refunds will not be provided for items that are not in their original condition, damaged due to misuse or negligence, or returned beyond the specified return period.
3. Exchanges
3.1 Exchange Process: If you would like to exchange an item for a different size, color, or style, please contact our customer service team to initiate the exchange process. Exchanges are subject to product availability.
3.2 Exchange Shipping: Customers are responsible for shipping costs associated with exchanging items, unless the exchange is due to a mistake on our part.
4. CANCELLATIONS
4.1 Cancellation Policy: Orders can be cancelled within 24 hours of hours] hours of purchase. Once an order has been processed and shipped, it cannot be cancelled. Please contact our customer service team as soon as possible if you wish to cancel an order.
5. Contact Us
If you have any questions or concerns regarding our return and refund policy, please don't hesitate to contact our customer service team at househeadspicnic]. We are here to assist you and ensure your shopping experience with us is enjoyable and hassle-free.
House Heads Picnic LLC
P.O. Box 66
Atlanta, Ga 30074
470-632-8963